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dnata marks 30 years of delivering world-class service to enable disability travel

Showcases technology and services at AccessAbilities Expo 2016

Dubai, Feb 09, 2016: dnata celebrates 30 years of providing Special Handling services to passengers with disabilities at Dubai International Airport, and continues to invest in staff and infrastructure to enable a seamless journey through Dubai. Visitors to AccessAbilities Expo 2016 (Feb 9-11) at the Dubai International Convention & Exhibition Centre, can learn more about dnata’s airport accessibility offering at their dedicated stand (number 8210).

dnata’s Special Handling team at Dubai International (DXB) of almost 950 employees are dedicated to assisting an average of 4,000 special needs passengers every day. In 2015, dnata provided special assistance to over one million passengers with reduced mobility and anticipates an increase in line with traffic growth at the airport. The Special Handling team provides assistance with a range of services from checking in baggage; travelling through the terminal, and help with boarding flights. The team assists wheelchair and stretcher-bound passengers, visually and hearing impaired passengers, unaccompanied minors, and provides specialised equipment to ensure the comfort and accessibility of passengers with varying degrees of reduced mobility.

“Travel demand has continued to grow strongly, with global passenger traffic having risen by 6.5 percent in 2015 compared to the previous year. dnata has continuously invested in its staff and infrastructure to help make travelling to and through Dubai more accessible for passengers with reduced mobility,” said Nick Moore, Senior Vice President of dnata’s Airline Services. “Our team strives to provide all passengers with special needs, with a comfortable and hassle-free experience, whether they are transiting through the terminal en route to other destinations, or departing on international flights. In anticipation of the growth in passengers, we will continue to innovate and bring cutting-edge technology to make their journey more comfortable – so that travel can truly be for everyone.”

In addition, dnata also operates a dedicated lounge for Emirates passengers who have reduced mobility and need extra assistance as they depart on flights to destinations worldwide. Operating 24 hours a day and located in Emirates Terminal 3, the lounge offers buggy access as well as a dedicated screening machine and Arch Metal Detector (AMD) for the use of its arriving passengers, thereby eliminating the waiting time for its customers at regular security screening points. Additionally, dnata operates an additional four dedicated waiting areas for passengers with disabilities; one at Terminal 1, and three at Terminal 3 (Concourse A, B, C). dnata has also trained its frontline staff at Terminal 3 to identify and assist passengers with autism, to ensure their smooth and seamless travel.


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Smita Deans Emirates Group
Smita Deans Emirates Group
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